Frequently-asked Questions
What is ExchangeHut?
ExchangeHut is an online student to student community that allows students to become active in their campus community. Student can buy and sell tickets and textbooks, find a new restaurant, rate local businesses, figure out bar specials, talk about how well your sports teams are doing and much more!
Why should I use ExchangeHut?
Three words: time, money, information. ExchangeHut will save you time selling items with our student to student network of classifieds. We will save you money on textbooks with out innovative textbook search which returns the four cheapest places to buy textbooks. We will give you more information about your campus by providing quick access to information about bars, restaurants, liquor stores and anything else you need to figure out on campus. Then take the next step and rate the businesses so that others students will know what you think.
How do I buy and sell?
Its really easy! First, REGISTER BUTTON, and become a member. After that, click on the category for which you want to sell and fill in the required fields. Posting classifieds is completely free, try it today!
How do I search for textbooks?
You can search by title, author, ISBN or class. After you search, we will show you the four cheapest places to buy your textbook: from another student on your campus, from another student at another school, from your local bookstore and the five cheapest online retailers.
What can I buy or sell?
You can buy and sell ANYTHING on ExchangeHut. If you do not see a category which you think would be useful, let us know at general@exchangehut.com.
Is it free to join?
Yes!
Is it free to post items for sale?
Yes, 100% free!
WhatÕs the catch?
ExchangeHut charges sellers of event tickets 4.98% of the final sale price. This fee is lower than ebay, stubhub, razorgator and others, but provides an easier way to sell tickets than Craigslist.
What is the transaction fee?
The transaction fee is the 4.98% fee that we charge sellers of tickets. To collect this fee, we charge sellersÕ credit cards. If you sale does not occur, we have a refund policy to get you your money back!
What is the refund policy?
The seller is eligible for a full refund of the transaction fee if any of the following occur and no money changes hands:
á The buyer does not return email or phone calls
á The buyer backs out of the purchase agreement
á The buyer does not want to pay the full purchase price
á The buyer purchases a ticket too close to the start of the event, making an exchange impossible
á Other reason, approved by ExchangeHut.
If any of these occur, you must request the refund as soon as possible. Refunds must be requested within seven days of the transaction.
Is there a fee for expired credit cards?
If your credit card is declined, ExchangeHut reserves the right to fine you $1
per day until the problem is rectified or $5, whichever is greater. To avoid
this situation, please check your personal page every few months to make sure
that your credit card is not expired. We do not like to
charge users, but if users do not make good faith efforts to keep credit cards
update, we will charge you.
How does the ticket marketplace work?
Buying Tickets
If you want to buy tickets, you have two options.
1. You can list the quantity of tickets you want to buy and the HIGHEST price per ticket that you are willing to pay. If you choose this option, ExchangeHut will automatically email you if another user decides to sell you tickets. Hint: if you want to buy large amounts of tickets, try splitting up your offer to sell into groups of two!
OR
2. You can buy tickets from one of the offers to sell that other users have already put into ExchangeHut.
Selling Tickets
Again, you have two options to sell extra tickets to local events.
1. You can select another usersÕ offer to buy that other users have already put into ExchangeHut.
OR
2. You can post tickets for whatever price you want.
What happens next?
ExchangeHutÕs system automatically emails both the buyer and the seller with each other contact information including first name, email address and phone number. It is up to our users to meet up and exchange the ticket for cash.
Buying and Selling: Classifieds
Exchangehut is easy to use. Simply list your classified and it will be available to all college students at your campus and if you choose, in your area.
Where do you recommend I exchange the item?
Please meet in a safe place to complete the exchange. We advise you to meet during the day in a public place, such as a student Union or a restaurant. Meeting after dark can be dangerous. Use common sense and BE CAREFUL. We have never met the buyer or the seller, so please use common sense.
What if I'm not happy with an item condition?
If you don't like the item's condition, simply do not buy it, but if an item is advertised as is, do not be surprised if the item is not in perfect condition.
Do I have to be a member?
Everyone is invited to explore ExchangeHut without a membership. You can see ticket and textbook prices, parts of classified ads, all local information bar specials and much more.
In order to list classifieds, read full classified descriptions, buy and sell tickets and textbooks and rate local businesses, you need to SIGN UP LINK for a free membership.
How do I become a member?
ItÕs free, quick and easy, simply CLICK HERE and complete the form!
Why do you need my credit card number?
We only need your credit card if you want to sell tickets. We need to verify that you are who you say you are and charge the 4.98% transaction fee.
Is the site safe and secure?
YES. We take security very seriously and use the latest 128-bit encryption technology available. When you enter your information into our site, the connection is secure and sent through SSL (http://en.wikipedia.org/wiki/Ssl.) We use the same technology your online bank uses to keep your user information safe.
What information will you share?
We will only share your phone number, e-mail address, and first name with your buyer or seller. We will NEVER share information with any other company.